Withdrawal Policy

Last updated: July 2026. This policy covers the rules and timelines for withdrawals. For financial intelligence context see https://www.austrac.gov.au.

Eligibility

Withdrawals require completed KYC, no active unfulfilled bonus wagering requirements, a minimum threshold met for the chosen method, and no active compliance hold.

Identity Verification

KYC is mandatory at first withdrawal or upon reaching AUD 5,000 in cumulative transactions under the March 2026 AML/CTF rules. Completing verification in advance avoids delays.

Processing Timelines

Cryptocurrency withdrawals (BTC, USDT, ETH) typically complete on the blockchain within minutes of approval. PayID transfers process within hours. Bank transfers take longer due to AUSTRAC monitoring applied by Australian banks to incoming international gaming transfers.

Credit Card Withdrawals

Credit card withdrawals are not available to Australian players, consistent with the June 2024 prohibition on credit card gambling transactions.

Fees

No internal withdrawal fees are charged. Cryptocurrency network fees apply on the blockchain side separately.

Compliance Reviews

All requests undergo a compliance review before release, typically completed within 24 hours for fully verified accounts.

Disputes

If a withdrawal is declined or delayed, contact support via live chat or email with your transaction reference number.